Refund Policy

Cancel Anytime: You may cancel your subscription at any time from your account Settings page. There are no cancellation fees, no lock-in periods, and no penalties.

Access After Cancellation: When you cancel, your subscription remains active until the end of your current billing period. You will continue to have full access to all plan features during this time. Once the period ends, your account will be downgraded to the free Starter plan.

Data Retention: Your data (projects, tasks, invoices, and files) will be retained after downgrade, but features exclusive to paid plans (e.g. client portal access, Gantt charts, white-labeling) will become unavailable until you resubscribe.

Pro-Rata Refunds: If you cancel your subscription mid-cycle, you are entitled to a prorated refund for the unused portion of your billing period. This means you only pay for the time you actually used the service.

Full Refunds: If you request a refund within 14 days of your initial purchase or a plan upgrade, you are eligible for a full refund, no questions asked. This applies to both monthly and annual billing cycles.

Duplicate Charges: If you were accidentally charged twice or billed for a plan you did not intend to purchase, contact us and we will issue a full refund immediately.

To request a refund, you can:

• 1 Email us at [email protected] with your account email and reason for the refund.
• 2 Use the Contact Us form and select "Billing & Plans" as the subject.

We aim to process all refund requests within 3-5 business days. Once approved, the refund will be processed by Paddle and returned to your original payment method.

What This Means: Paddle.com acts as our Merchant of Record. This means Paddle is the entity that processes your payment, handles applicable taxes (VAT, GST, sales tax), and manages refund transactions. When you see a charge on your bank or credit card statement, it will appear from Paddle, not TaskCart.

Paddle's Buyer Protection: As a Paddle customer, you benefit from their buyer protection policies. Paddle is PCI DSS compliant and uses industry-standard security measures to protect your payment information. Paddle does not share your full payment details with us.

Receipt and Invoices: Paddle will send you a receipt for each payment. You can also access your billing history and download invoices from the Paddle customer portal, accessible via the link in your Paddle receipt emails.

Professional Plan Trial: The Professional plan offers a 14-day free trial for new users. To activate the trial, you must complete the checkout process via Paddle, which requires entering a valid payment method (credit card or PayPal). You will not be charged during the 14-day trial period.

Automatic Billing: If you do not cancel your subscription before the 14-day trial period ends, your subscription will automatically renew and Paddle will charge your payment method for the upcoming monthly billing cycle ($7.99/mo).

Cancel During Trial: You can cancel your trial at any time from your account Settings page. If you cancel during the trial period, you will not be charged.

While we strive to be fair, the following situations are generally not eligible for refunds:

• Requests made more than 60 days after the original charge.
• Accounts terminated due to violation of our Terms of Service.
• Dissatisfaction with features that were clearly described on our pricing page prior to purchase.